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IT Service Quality Lead
Job Posted: a day ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne & Wear
Expire in: a month
Job Description
Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis.
In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency.
Key responsibilities as the IT Service Quality Lead:
* Define and implement IT service quality frameworks and standards.
* Identify gaps in service delivery and drive improvements across incident, problem, and change management processes.
* Collaborate with teams and vendors to resolve quality issues.
* Mentor service desk and support teams on quality best practices.
* Use ITSM and analytics tools to track trends and recommend automation for efficiency.
Skills and experience required as the IT Service Quality Lead:
* Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools.
* Strong understanding of ITIL processes and service management best practices.
* Skilled in data analysis, trend reporting, and root cause investigation.
* Excellent communication, stakeholder engagement, and documentation skills.
* Proven leadership experience in mentoring and training IT teams.
* Track record of process optimisation and adaptability in fast-changing environments.
If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges, this permanent role in the Service Delivery team is your chance to make a real impact.
If this sounds like the right opportunity for you, we’d love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring IT Service Quality Lead job near me in Newcastle upon Tyne, Tyne & Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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