Hiring Now: IT Service Quality Lead Near You – Apply Today!
Your Next IT Service Quality Lead Job Starts Here – Apply Now!
IT Service Quality Lead
Job Posted: 5 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne and Wear
Expire in: a month
Job Description
IT Service Quality Lead
£40,000-£45,000 + Bonus
Newcastle (Hybrid Working)
We are looking for a visionary IT Service Quality Lead to take charge of service excellence across our clients' organisation. They are a global leader in manufacturing and provide excellent development and progression opportunities.
What You Will Do:
Define and roll out IT service quality frameworks and standards.
Monitor SLAs, KPIs, and customer satisfaction.
Spot service gaps, lead root cause analysis, and drive continuous improvement.
Mentor IT teams, lead workshops, and promote a culture of quality.
Harness ITSM tools, analytics, and automation to boost efficiency and reliability.
What You Will Bring:
Strong knowledge of ITIL and IT service management best practices.
Hands-on experience with ServiceNow, Jira, Zendesk (or similar).
Skilled in Power BI for reporting and Visio for process mapping.
Ability to analyse ticket trends and performance metrics to identify areas for improvement.
Clear and confident communicator.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis websiteBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring IT Service Quality Lead job near me in Newcastle upon Tyne, Tyne and Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).