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IT Specialist

Job Posted: 18 days ago

Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: East Kilbride, South Lanarkshire

Expire in: 10 days

Job Description

IT Specialist - 1st/2nd Line Support

East Kilbride, Glasgow| On-site | Permanent

£28,000+ excellent benefits

We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe.

This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service.

The Role

As part of the IT team, you will:

Provide 1st and 2nd Line IT Support to site users

Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019

Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)

Maintain and administer Active Directory and Microsoft 365 / Office 365

Support backup technologies and infrastructure systems

Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)

Manage tickets via Jira Service Desk, ensuring SLAs are met

Escalate complex issues where required

What We're Looking For

Proven experience in 2nd Line Support / IT Support Engineer role

Strong knowledge of Windows 10 and Windows Server environments

Experience with Cisco switching or networking (CCNA / Network+ desirable)

Understanding of DNS, DHCP, Group Policy and core infrastructure technologies

Experience supporting hardware, printers and user devices

Excellent communication and problem-solving skills

Desirable

Firewall technologies

Hyperconverged infrastructure

Experience in a manufacturing or site-based environment

Why Apply?

Broad technical exposure across infrastructure and networking

Hands-on role with real ownership of incidents

Opportunity to develop networking and infrastructure expertise

If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today!

INDSR

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Looking for your next career move? Join a top company hiring IT Specialist job near me in East Kilbride, South Lanarkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!