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IT Support Analyst (1st 2nd line)
Job Posted: an hour ago
Salary: £ 32,000 - 38,000 / Annum
Job Type: Permanent
Location: Edinburgh
Expire in: a month
Job Description
IT Support Analyst
Location: Edinburgh (Hybrid after onboarding)
Salary: £32,000 - £38,000 + Benefits
Working Pattern:
Initial: 5 days per week on-site
After onboarding: Hybrid (3 days office / 2 days home)
Travel: Occasional travel to Dundee (approximately every 2 weeks)
About the Role
We're looking for an IT Support Analyst to join our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity.
Key Responsibilities
Deliver 1st and 2nd line support for desktops, laptops, mobile devices, and core business applications.
Support Microsoft 365, Active Directory, and other enterprise systems.
Assist with user onboarding, device deployment, and system configuration.
Maintain network connectivity, security, and backup solutions.
Participate in IT projects, including system upgrades and security improvements.
Provide clear communication and excellent customer service to staff at all levels.
What We're Looking For
Strong troubleshooting skills for Windows OS (Windows 10/11).
Proficiency in Microsoft 365 and Azure Active Directory.
Knowledge of networking (DNS, DHCP, IP routing) and cyber security principles.
Ability to support 200+ user environments onsite and remotely.
Excellent communication and documentation skills.
Nice to Have (but flexible to train the right person):
Lab experience
MSP background
Backups experience
Hyper-V
O365
Cyber Essentials
ISO27001
In return:
Generous holiday entitlement and enhanced pension contributions.
Health cash plan, cycle-to-work scheme, retail discounts, and free on-site parking.
Access to wellbeing services, virtual GP, and emotional support.
Career development opportunities, training, and mentoring.Should the above sound like you please send a copy of your latest CV or call for a confidential discussion.
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