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IT Support Analyst

Job Posted: 14 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: SK13, Glossop, Derbyshire

Expire in: 14 days

Job Description

We’re looking for an IT Support Analyst to join a business in Glossop.
This is a role suited to someone with at least 1 year of first line support experience, as you will be providing day-to-day IT support, managing service desk requests and supporting Microsoft 365 and Intune administration.
What’s on offer?
  * £28,000 - £32,000 p/a
  * Flexible working hours
  * Start times available between 7:30am – 9:30am
  * Finish times available between 3:30pm – 5:30pm
  * 8 hours per day
  * Initially 5 days in the office
  * Hybrid working available once settled
What will you be doing as an IT Support Analyst?
  * Providing first line IT support across the business
  * Managing helpdesk tickets and service desk requests from logging through to resolution or escalation
  * Diagnosing IT issues and escalating specialist problems when needed
  * Setting up new users, including laptops, phones, accounts, licences, permissions, MFA and access groups
  * Supporting starters, leavers and role changes
  * Administering Microsoft 365, Teams, SharePoint, Entra ID and Intune
  * Managing Intune device enrolment, compliance checks, app deployment, configuration profiles and basic endpoint policies
  * Providing basic user training and creating user guides or knowledge base articles
  * Supporting third-party supplier queries, IT improvement projects and recurring issue investigations
What will you need?
  * Previous helpdesk, first line support or ticketing system experience
  * Understanding of ITIL principles for incident, request, problem and change management
  * Microsoft 365 experience
  * Microsoft Intune experience
  * Experience diagnosing IT issues and identifying practical fixes
  * Understanding of confidentiality, secure access and good data handling
  * A full UK driving licence and access to your own car
Interested?
Apply today or speak with Caitlin at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday.
KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted

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