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It Support Analyst
Job Posted: 14 hours ago
Salary: £ 24,000 - 28,000 / Annum
Job Type: Permanent
Location: Edinburgh, City of Edinburgh
Expire in: a month
Job Description
Evolve-IT are delighted to bring to market a1st Line IT Support roles based in Edinburgh. You will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible.
Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients.
Key responsibilities:
* Working alongside the Service Desk Manager, providing 1st line support and escalating to 2nd and 3rd line where appropriate.
* Supporting clients through the support desk, via phone calls and online chats
* Entering and resolving technical tickets in a timely and professional manner
* Building and configuring hardware and equipment.
* Identifying and conducting preventative maintenance on client sites.
* Take pride in delivering an excellent service to clients
About you:
* Solid MS365 and Azure experience.
* Happy to work 5 days in the office, Edinburgh City.
* Excellent Customer Service Skills.
Nice to haves (not essential):
* Basic Server and Networking experience.
* Mac experience.
* CompTIA and Microsoft certifications.
In return you will receive up to £28,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications.
If you are a skilled techy with one to two years of IT Support experience and excellent customer service skills, this is the job for youBefore You Apply
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Looking for your next career move? Join a top company hiring It Support Analyst job near me in Edinburgh, City of Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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