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IT Support Analyst
Job Posted: 18 hours ago
Salary: £ 25,000 - 31,000 / Annum
Job Type: Permanent
Location: Maidstone, Kent
Expire in: a month
Job Description
IT Support Analyst
📍 Kent | 💼 Full-time | 🕒 Permanent
💰 £25,000 - £31,000 per annum plus benefits!
🔍 Overview
Join a successful and collaborative TechOps team within the housing sector. Our client excited to be searching for an IT Support Analyst who will play a part in supporting SLA levels and delivering exceptional service across their organisation.
🖥 About the role
You'll be the go-to person for technical assistance and support, helping colleagues and maintaining internal systems. From troubleshooting hardware and software issues to ensuring IT infrastructure is performing at its best, your role will be central to keeping everything running smoothly.
📌 What you'll be doing
Provide first-line technical support for hardware, software, and network-related issues
Respond promptly to support tickets and service requests
Install, configure, and maintain IT equipment (desktops, laptops, printers, mobiles)
Troubleshoot software applications, operating systems, and network connectivity
Support and maintain Active Directory, file servers, and admin tasks
Carry out maintenance, updates, and backups to ensure system reliability
Assist with software and hardware upgrades
Collaborate with the IT team to improve internal processes
Keep detailed documentation of support cases, configurations, and processes
🧾 What you'll need
Proven IT support experience or a similar role
Strong knowledge of Windows & Mac OS, network protocols, and troubleshooting
Experience with Microsoft Office Suite, Active Directory, Intune and remote desktop tools
Confident with hardware setup & configuration (PCs, printers, networking devices)
Excellent communication & problem-solving skills
Ability to manage multiple tasks under pressure
High attention to detail and a customer-first approach
IT certifications such as CompTIA A+ or MCITP (or equivalent) are a plus
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