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IT Support Engineer (3rd Line)
Job Posted: 9 hours ago
Salary: £ Competitive
Job Type: Temporary
Location: Oxford
Expire in: a month
Job Description
3rd Line Support / Support Engineer
Certain Advantage are hiring for a 3rd Line Support (Must be able to obtain SC clearance) based in Oxford.
This role is on an initial 12-month contract basis and is office based.
The company:
We’re working with a business that’s one of the world's leading aircraft manufacturers, this company designs, produces, and delivers innovative commercial airplanes, helicopters, and defence systems.
The role:
Assist with the maintenance and troubleshooting of network infrastructure,
including Firewalls, routers, switches, and wireless access points.
Monitor network performance and escalate any critical issues to senior engineers or the network team.
Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
Support the setup and maintenance proxies and GPO Policies.
Provide Level 3 support to end-users for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems, ensuring prompt resolution to
minimise downtime
Assist with installing, configuring, and upgrading computer hardware, operating
systems, and software applications.
The individual:
Strong Working Knowledge of Firewalls and Routing
Solid Knowledge of Networking and IP Networks
Knowledge and Experience of Cisco Network Equipment configuration.
Previous experience working in a corporate environment
Detailed knowledge of IT/IM Architecture
Exposure to virtualisation platforms, (ESXi, vCenter)
Experience working in a secure environment
Broad technical background
Working knowledge of ITIL principles
Cisco Qualification
Does this sound like your next career move? Apply today.
Working with Certain Advantage
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