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IT Support Engineer

Job Posted: 6 days ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Swindon, Wiltshire

Expire in: 22 days

Job Description

IT Support Engineer

Location: Leicester / Swindon (multi-site role)
Salary: £35,000

If you’re someone who prefers being hands-on, visible in the business, and actually fixing problems rather than just passing tickets around, this role will suit you.

This is a site-based IT Support Engineer role where you’ll act as the main IT presence locally, supporting both office users and warehouse operations. You’ll work closely with a wider IT team and an external MSP, but you’ll be the one on the ground making things happen.

The role

You’ll be responsible for day-to-day IT support across two UK sites, covering a mix of user support, devices, and operational technology.

It’s a role for someone who enjoys ownership and wants to be relied on, not hidden behind a service desk.

What you’ll be doing

  * Providing hands-on IT support across office and warehouse environments

  * Acting as the primary on-site contact for IT issues

  * Troubleshooting Microsoft 365, Windows, devices and applications

  * Working alongside an MSP for 1st line support and escalation

  * Managing and updating tickets through Jira Service Management

  * Supporting warehouse tech (scanners, handheld devices, printers)

  * Managing Dell laptops/desktops and Apple iPhones

  * Supporting Intune enrolment and device compliance

  * Assisting with networking issues (Wi-Fi, switching)

  * Maintaining IT asset inventory and lifecycle tracking

  * Supporting patching, endpoint protection and security compliance

  * Contributing to documentation and internal knowledge base

What they’re looking for

  * Experience in an IT Support / IT Technician role (L1–L2 level)

  * Strong Microsoft 365 and Windows support experience

  * Comfortable working face-to-face with users across different environments

  * Experience with Intune or device management tools

  * Basic networking knowledge

  * Experience using a ticketing system (Jira ideal but not essential)

  * Someone who takes ownership and follows issues through properly

The environment

  * Multi-site role (Leicester / Swindon – travel required)

  * Mix of office and warehouse/operational IT

  * Working alongside an MSP and IT Manager (clear escalation structure)

  * High visibility role within the business

Why it’s worth considering

  * Not just another service desk role – you’ll be embedded in the business

  * Real variety across user support and operational tech

  * Opportunity to grow into a more senior / infrastructure-focused role

  * Stable environment within a well-established organisation

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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