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IT Support Engineer

Job Posted: 9 days ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Sheffield, South Yorkshire

Expire in: 19 days

Job Description

Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on‑prem and cloud.

This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.

What you’ll be doing

  * First‑line support across desktops, laptops, mobile devices, printers, and peripherals

  * Hardware, software, and basic network connectivity issues

  * Supporting Windows and/or macOS plus common business applications

  * Password resets, access issues, and basic security guidance

  * Keeping an eye on on‑prem and cloud servers for performance and availability

  * User accounts, permissions, services, and escalating when needed

  * Supporting a mix of on‑prem systems and cloud platforms

  * Assisting with M365, Active Directory, Azure AD/Entra ID

  * Logging incidents, requests, and resolutions accurately

What they’re looking for

  * Someone with solid first‑line experience who wants to grow

  * Confident supporting Windows devices (macOS a bonus)

  * Comfortable troubleshooting hardware, software, and basic networking

  * Familiar with Microsoft 365, Active Directory, or Azure AD/Entra ID

  * A calm, user‑focused communicator who enjoys solving problems

  * Someone who takes pride in clean documentation and structured processes

Interested? Send your CV to Andy Dale at Arcas Technology

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