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IT Support Engineer
Job Posted: 10 days ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Glasgow, Glasgow City
Expire in: 18 days
Job Description
The Opportunity:
My client are looking for an enthusiastic IT Support Engineer to join and support their IT team.
You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve fault and configuring new systems.
This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications.
Skills and Experience:
* Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365
* Understanding of basic networking (IP addressing, DNS, DHCP)
* Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira)
* Basic troubleshooting of hardware (PCs, printers, monitors, etc.)
* Familiarity with Active Directory (e.g., password resets, account unlocks)
* Remote support tools knowledge (e.g., TeamViewer, AnyDesk, RDP)
Role and Responsibilities:
* Answering and logging incoming IT support requests via phone, email, or chat
* Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues)
* Escalating unresolved issues to second or third-line support
* Providing remote support to users and walking them through troubleshooting steps
* Setting up new user accounts, email profiles, and permissions
* Installing and configuring basic software and hardware
* Ensuring service level agreements (SLAs) are met
Please contact James here at ISR to learn more about our client based in Glasgow leading the way in developing the next-generation of transport mobility through innovation and transformational technology?Before You Apply
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