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IT Support Engineer
Job Posted: 15 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Cambridge
Expire in: a month
Job Description
IT Support Engineer – Projects & Infrastructure
£40,000 – £45,000
On-site | Cambridge
I’m pleased to be supporting a fast-growing and innovative organisation in the search for an experienced IT Support Engineer to join their team in Cambridge. This is a broad and hands-on role combining 2nd and 3rd line support with infrastructure engineering and project delivery.
You’ll be supporting a modern Microsoft environment (M365, Azure, Teams, SharePoint) while also leading on the design and implementation of new systems and improvements, helping to evolve the IT estate as the business scales.
Key Responsibilities
Provide 2nd and 3rd line support across Microsoft 365, Windows, and desktop environments
Lead the delivery of infrastructure and systems projects (e.g. M365, Teams, device management)
Design, implement, and manage core Microsoft services – Exchange, SharePoint, Intune, Azure AD
Troubleshoot and resolve complex support issues across hardware, software, and network
Administer Group Policy, conditional access, MFA, device compliance and endpoint security
Maintain and optimise virtual server environments (Hyper-V) and backups
Support onboarding and offboarding processes, including device builds and user setup
Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows
Drive process and system improvements with a focus on security, automation and service quality
Maintain IT documentation, knowledge articles, and change records
Collaborate with stakeholders and technical teams to deliver effective, user-focused solutions
About You
3+ years’ experience in 2nd/3rd line support or a similar IT infrastructure role
Strong knowledge of Microsoft 365, Windows 10/11, Azure AD, and Teams
Demonstrated experience leading technical change and systems improvement projects
Comfortable working across the full IT lifecycle – design, delivery, support and optimisation
Familiarity with ServiceNow or other ITSM platforms
Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls
Scripting experience (PowerShell, Bash or Python)
Hyper-V or equivalent virtualisation experience
Excellent communication and problem-solving skills
Proactive, customer-focused approach with a passion for continuous improvement
Relevant certifications (Microsoft, CompTIA, ITIL) are beneficial
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