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IT Support Engineer - Macclesfield

Job Posted: 13 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Macclesfield

Expire in: 15 days

Job Description

IT Support Engineer - Macclesfield 

An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.

Key Responsibilities

Deliver technical support by managing and resolving service tickets in line with agreed SLAs
	
Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
	
Complete sales orders and project work within agreed timelines
	
Implement approved technical solutions remotely and onsite
	
Support continuous improvement of Service Desk technologies and processes
	
Develop and maintain operational procedures, technical documentation, and user guides
	
Monitor and respond to cyber security threats and vulnerabilities
	
Perform routine maintenance, including backups and network/device updates
	
Communicate effectively with internal teams and customers regarding technical issues and security risks
	
Stay up to date with emerging technologies and contribute to best practice standards
	
Promote awareness of infrastructure and platform technologies across the business

Skills & Experience Required

Technical Expertise:

Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
	
Experience with Windows Server, networking (routers/switches), and VoIP systems
	
Proven background in cyber security tools and threat monitoring
	
Experience with Microsoft Azure (desirable)
	
Previous technical support role covering infrastructure, cloud, and endpoint environments
	
Experience deploying and supporting Microsoft 365 solutions 
	
Troubleshooting, diagnostic, and problem-solving skills

Team & Communication:

Excellent customer service and communication skills
	
Ability to work both independently and collaboratively
	
Comfortable working under pressure in a fast-paced environment

This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.

Interested? Please Click Apply Now!

IT Support Engineer - Macclesfield

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