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IT Support
Job Posted: a day ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Temporary
Location: Halewood, Merseyside
Expire in: a month
Job Description
IT Support Analyst
Location: Halewood, Liverpool (L24 9LE)
Contract: 12-Month Fixed Term | Shift Patterns (Days, 2-Shift & 3-Shift)
Salary: £40,245.53 (inclusive of 35% holiday bonus for 33 days per year)
Start Date: ASAP (based on availability)
Join one of the UK's most iconic automotive employers as part of a major transformation. Ford Halewood Transmission Ltd (FHTL) is investing £355 million to become a leading electric power unit manufacturer - and we're looking for an IT Support Analyst to help power the future.
🚗 About Ford Halewood
Ford Motor Company is a global leader in automotive innovation, with over 13,000 employees in the UK alone. At Halewood, we've proudly operated for over 60 years, now transitioning into a state-of-the-art electric vehicle manufacturing facility.
You'll be part of a collaborative team of around 700 professionals, working in a fast-paced, tech-forward environment - where development and internal progression are truly valued.
👨💻 The Role
As a 1st Line IT Support Analyst, you'll provide hands-on technical support to users across the plant - troubleshooting hardware, software, mobile, and network-related issues. You'll manage a high volume of tickets, resolving what you can, escalating when needed, and keeping users informed every step of the way.
This role is ideal for someone with a genuine passion for IT and technology within a manufacturing environment, who thrives on solving problems and helping others.
🔧 Key Responsibilities
Support and maintain PCs, printers, mobile devices, and peripherals
Troubleshoot hardware/software issues and manage ticket resolution
Install and configure approved software and hardware
Manage IT asset inventory and carry out regular audits
Support collaboration tools and meeting room technology
Assist with IT relocations and equipment assignments
Contribute to process improvements and support production IT initiatives
📚 What We're Looking For
Essential:
HNC in an IT-related subject (HND or degree preferred)
Solid working knowledge of IT hardware and software systems
Excellent communication, organisational, and problem-solving skills
Desirable:
Actively working toward HND or degree (if currently HNC level)
Experience or interest in Manufacturing IT / Data Analysis
Ability to work independently, flexibly, and under pressure
🎁 What You'll Get
A competitive salary with annual increases
25 days' holiday + 8 bank holidays (with holiday bonus included)
Access to Ford's Employee Privilege Scheme for vehicle discounts
On-site gym, sauna, and steam room
Cycle to Work scheme
Pension scheme and Employee Assistance Programme
Real development opportunities and a supportive team culture
🌍 Committed to Inclusion
At Ford, diversity and inclusion are central to who we are. We welcome applications from all backgrounds and experiences. We're proud to be an equal opportunities employerBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring IT Support job near me in Halewood, Merseyside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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