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IT Support Manager

Job Posted: a month ago

Salary: £ 50,000 - 60,000 / Annum
Job Type: Permanent
Location: Manchester

Expire in: 18 hours

Job Description

IT Support Manager – Manchester 

Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.

Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.

Key Responsibilities

IT Operations & Infrastructure

Lead the company’s internal IT support and infrastructure operations
	
Manage networking, cloud-hosted services, and enterprise systems
	
Oversee the transition toward a modern Microsoft 365 and cloud-based environment
	
Maintain and improve security, backup, and disaster recovery systems
	
Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP

Service Delivery & Operational Improvement

Introduce and manage structured SLAs, KPIs, and incident management procedures
	
Shift the IT function from reactive support to proactive service delivery
	
Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
	
Create and maintain systems architecture and technical documentation
	
Manage vendors and ensure accountability across third-party suppliers

Leadership & Transformation

Lead, coach, and develop the IT team
	
Support major infrastructure, cloud migration, and hardware transformation projects
	
Assess emerging technologies and conduct cost-benefit analysis for future investment
	
Manage IT budgets and contribute to long-term technology strategy

Skills & Experience

Proven experience in a senior IT leadership or IT Support Manager role
	
Strong background in infrastructure, networking, and cloud-based IT environments
	
Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
	
Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
	
Experience with AWS or other cloud infrastructure platforms
	
Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
	
Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
	
Strong service delivery mindset with experience implementing SLAs and operational KPIs
	
Excellent troubleshooting, leadership, and stakeholder management skills

Why Join?

This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.

Benefits

Early finish every Friday
	
Flexible working arrangements
	
Company pension scheme
	
Life assurance
	
Private Medical Insurance

Interested? Please Click Apply Now!

IT Support Manager – Manchester

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Looking for your next career move? Join a top company hiring IT Support Manager job near me in Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!