Hiring Now: IT Support Team Lead (3rd Line) Near You – Apply Today!

Your Next IT Support Team Lead (3rd Line) Job Starts Here – Apply Now!

IT Support Team Lead (3rd Line)

Job Posted: a month ago

Salary: £ 55,000 - 55,000 / Annum
Job Type: Permanent
Location: OL10, Crimble, Borough of Rochdale

Expire in: a day

Job Description

IT Support Team Lead (3rd Line) - Onsite - Bury

We’re looking for an IT Support Team Lead / 3rd Line Engineer to take ownership

of our support function and help improve IT operations and infrastructure.

You’ll lead the day-to-day IT support team, act as the senior escalation point

for complex technical issues, and contribute to infrastructure improvements

including an on-premise to Microsoft Azure cloud migration.

Working closely with the Platform and Engineering teams, you’ll ensure support

runs efficiently while they focus on platform development and DevOps initiatives.

Your Responsibilities

• Lead the IT support team and manage day-to-day operations

• Act as the 3rd line escalation point for complex issues

• Manage ticket queues and allocate workloads

• Oversee end-user support across hardware, software, networking and cloud

• Contribute to infrastructure improvements and Azure migration projects

• Build and document support processes and automation

• Mentor junior engineers and support team development

Tech Stack

Microsoft: Microsoft 365, Entra ID, Intune, Active Directory, GPO, SSO, Teams, SharePoint

Infrastructure: VMware (vCenter / ESXi), Dell servers & storage

Operating Systems: Windows 11, Windows Server 2019+, Ubuntu

Networking: Firewalls, OS10 switches

Database: Basic MS SQL administration (backups, instances, maintenance)

Security: Patch management, antivirus, 3-2-1 backup strategies

Nice to Have

AWS Cloud

Azure

Barracuda email archiving

Team Structure

Support Team: 4 engineers

Platform Team: 2–3 engineers (growing)

Reporting to the Platform Team Lead

Location

On-site – 5 days per week initially

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Support Team Lead (3rd Line) job near me in OL10, Crimble, Borough of Rochdale! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!