Hiring Now: IT Support Team Leader Near You – Apply Today!
Your Next IT Support Team Leader Job Starts Here – Apply Now!
IT Support Team Leader
Job Posted: 16 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: LE1, Leicester, City of Leicester
Expire in: a month
Job Description
Job Overview
Teamwork Partnership is currently seeking an experienced and proactive IT Support Team Leader to oversee our clients technical support team. This role will involve managing daily operations, providing guidance to team members, and ensuring exceptional customer service is delivered. The ideal candidate will possess strong technical skills and a passion for problem-solving, with the ability to communicate effectively with both technical and non-technical staff.
Duties
* Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on-site where necessary
* Consistently and reliably deliver on client IT Service Level Agreements
* Install, configure and manage a broad range of IT solutions
* Proactively monitor and maintain client’s IT infrastructure ‘health’
* Assist account managers in the design and specification of IT solutions
* Support Engineer Responsibilities – providing assistance to junior team members and new staff to ensure overall development of the team
Skills and Experience:
To be considered for this role, you must:
* Have at least 7 years’ experience in providing IT support services to multiple business clients, within a similar environment
* Have excellent customer facing skills and the ability to communicate technical issues in a non-technical way
* Have a full, clean UK driving licence and own vehicle – this is essential
* Be a quick learner and problem solver
* Be reliable
* Fluent in English, both verbal and written – this is essential
* Have good handwriting skills
* Be able to follow written instructions
* Be able to work as a part of the team as well as on your own
* Be methodical, process driven and patient
* Have an excellent telephone manner
* 3 Years leadership in a similar role – this is essential
We would also expect candidates to have first-hand experience of the following, ideally with appropriate and up-to-date accreditations:
* Microsoft 365 and/or Office 365 migration and management
* Microsoft Azure
* Microsoft Windows Server
* Active Directory and Group Policy configuration
* Support of PC and mobile devices
* Deployment of managed Anti-Virus and Backup solutions
* Network and firewall infrastructure management, support and deployment
* Familiarity with Microsoft Office, including Excel, Word and Outlook
* Cyber security & GDPR awareness
Job Types: Full-time, Permanent
Benefits:
* On-site parking
Work Location: In personBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring IT Support Team Leader job near me in LE1, Leicester, City of Leicester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).