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IT Support Technician (1st & 2nd Line Support)
Job Posted: 3 hours ago
Salary: £ 25,000 - 33,000 / Annum
Job Type: Permanent
Location: Bournemouth
Expire in: a month
Job Description
IT Support Technician (1st & 2nd Line Support)
Location: Bournemouth
Salary: £25,000 -£33,000 (DOE)
Hours: 40 hours a week working in the office.
We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're looking to welcome a proactive and solutions-focused IT Support Technician to their team. This is an exciting opportunity to play a key role in supporting both the technical operations and the ongoing growth of the business.
As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide range of clients across various industries. You'll gain hands-on experience with diverse technologies and contribute to a fast-paced, client-focused environment that values innovation and teamwork.
Responsibilities of the IT Support Technician:
Deliver responsive and effective 1st & 2nd line technical support to clients.
Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and broader IT infrastructure.
Install, configure, and maintain a variety of hardware and software systems.
Conduct network troubleshooting and support, including cable testing and patching.
Collaborate with colleagues to ensure smooth service delivery and successful project completion
What were looking for from the IT Support Technician:
Valid DBS clearance is required.
Strong knowledge of Microsoft 365 administration (including SharePoint, Azure, and security features).
Physically able to move and manage IT equipment as needed.
Solid understanding of network infrastructure and cable management practices.
Practical experience with PowerShell and scripting for system automation and admin tasks.
Excellent problem-solving and analytical skills.
Confident communicator with the ability to clearly explain technical concepts to both technical and non-technical users.
Highly organised, detail-oriented, and able to work effectively in a fast-moving environment.
A self-starter who can manage tasks independently but also enjoys being part of a collaborative team.
Must hold a full, clean UK driving licence (or legal eligibility to drive in the UK).
Positive, proactive mindset with a genuine passion for IT support.
Click 'Apply Now' to take the next step in your career.
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