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IT Support Technician
Job Posted: 4 hours ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Great Yarmouth, Norfolk
Expire in: a month
Job Description
Cooper Lomaz are delighted to be working with a leading organisation based in Great Yarmouth who are looking to appoint an experienced IT Support Technician.
This role is a key part of the IT team, responsible for delivering exceptional Service Desk and day-to-day technical support to internal users. The successful candidate will ensure systems remain secure, stable, and provide a seamless user experience across the business.
You’ll be the first point of contact for IT queries, ensuring all support requests are handled efficiently, resolved within agreed SLAs, or escalated appropriately — while maintaining clear and proactive communication with users throughout.
Key Responsibilities
* Provide effective 1st and 2nd line IT support for both hardware and software issues.
* Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets.
* Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.).
* Oversee user endpoint devices, including installation, configuration, deployment, and maintenance.
* Maintain accurate hardware inventories and software licensing records.
* Conduct hardware and software refreshes to ensure equipment remains up to date and fit for purpose.
* Manage endpoint security (anti-virus, patching, MDM, etc.) to maintain a secure IT environment.
* Identify and resolve recurring technical issues through proactive problem management.
* Liaise effectively with third-party suppliers and service providers to ensure smooth delivery of IT support.
* Respond promptly to alerts raised by monitoring systems and escalate where appropriate to maintain service continuity.
About You
You’ll be a proactive and organised IT professional with a strong technical background and a customer-focused approach. You’ll enjoy problem-solving, working collaboratively with colleagues, and delivering high-quality IT support in a fast-paced environmentBefore You Apply
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