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IT Support Technician

Job Posted: 8 days ago

Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Peterborough, ENG, PE7 8HQ, GB

Expire in: 20 days

Job Description

Role: 2nd Line Technical Support Engineer

Salary: £30,000–£35,000 (DOE)

Location: Cambridgeshire (On-site)

2nd Line Technical Support Engineer

Anne Corder Recruitment is working with a leading client to recruit a Technical Support Engineer to join their team.

The organisation operates the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK.

This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience.

Key Responsibilities

As a Technical Support Engineer, you will:

Provide 2nd line technical and application support to internal users and external customers

Take ownership of escalated issues and manage them through to resolution

Identify root causes of recurring issues and implement long-term fixes

Support system upgrades, testing, and deployment of new features

Maintain and improve internal documentation and support processes

Monitor system performance and proactively identify risks or vulnerabilities

Customer Success & Support:

Act as a technical point of contact for key customer accounts

Deliver onboarding, user training, and best-practice guidance

Monitor customer usage and engagement to reduce churn

Translate customer feedback into actionable improvements

Database & Data (Desirable):

Support SQL-based databases, ensuring performance and integrity

Write and optimise SQL queries for reporting and issue resolution

Investigate data discrepancies and support data migrations

About You

3+ years’ experience in IT, application or systems support

Strong troubleshooting mindset with experience resolving application-level issues

Working knowledge of Windows Server and networking fundamentals

Experience working with ticketing systems and service management processes

Confident communicating with customers and managing stakeholder relationships

Ability to prioritise workload and work independently

Desirable:

SQL experience (queries, reporting, data integrity)

Experience supporting business-critical applications

Keywords: Technical Support, 2nd Line Support, Application Support, SQL, Windows Server, Networking, Customer Success, IT Support

INDEEDCOMM

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