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IT Support Technician

Job Posted: 19 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Gravesend, Kent

Expire in: 9 days

Job Description

IT Support Technician

Location: Gravesend, Kent
Salary: £30K

Hours: Monday to Friday, 9:00am – 5:30pm
Travel: Travel to other office locations will be required when necessary. Some occasional out-of-hours work may also be required.

Diamond Search Recruitment is advertising this vacancy on behalf of our client.

Our client is a long-established and highly respected legal firm with offices across Kent. They are committed to delivering a professional, approachable and client-focused service, while maintaining a supportive and collaborative working environment for their staff.

We are seeking a proactive, enthusiastic and hands-on IT Support Technician to oversee and support the firm's IT function across multiple office locations.

This is a hands-on role suited to someone who enjoys problem-solving, takes ownership of tasks and is confident working independently in a fast-paced environment. The successful candidate will play a key role in maintaining and improving the firm's IT infrastructure, supporting staff with day-to-day IT issues and ensuring systems remain secure, efficient and reliable.

Key Responsibilities

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    Maintain and support the firm's case management system, including Partner for Windows (Tikit).

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    Provide hands-on support for hardware, software and IT-related issues across the firm.

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    Manage user accounts, onboarding and IT setup for new starters.

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    Deliver Partner for Windows training and provide general IT guidance to staff.

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    Ensure the availability, integrity and performance of IT systems and networks.

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    Oversee regular system updates, backups and software licensing.

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    Monitor systems for vulnerabilities and implement proactive security measures.

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    Support GDPR compliance, cybersecurity and data protection requirements.

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    Manage third-party IT suppliers and software providers.

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    Lead IT projects, including upgrades, migrations and infrastructure improvements.

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    Assist with the management and maintenance of the firm's websites.

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    Travel between office locations when required.

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    Carry out additional IT duties as reasonably required.

About You

The successful candidate will be practical, responsive and confident taking ownership of an organisation's IT function.

You will have:

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    Previous experience in an IT support, IT management or similar hands-on IT role.

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    Experience managing or taking ownership of an IT function.

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    Knowledge of Partner for Windows (Tikit) or other legal case management systems would be advantageous.

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    A strong understanding of Microsoft 365, networks, hardware, cloud systems and cybersecurity.

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    A proactive and enthusiastic attitude with a strong “can-do” approach.

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    Excellent troubleshooting and problem-solving skills.

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    Strong communication skills, with the ability to explain technical matters clearly to non-technical users.

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    Excellent organisational skills and the ability to manage competing priorities.

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    A reliable, hands-on approach with a willingness to continue learning and developing within the role.

This is an excellent opportunity for an experienced IT professional who enjoys a varied, hands-on role and wants to take ownership of a broad IT function within a professional and established organisation.

Diamond Search Recruitment is acting as an employment agency in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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