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IT Support Technician
Job Posted: an hour ago
Salary: £ 12.75 - 13.5 / Hour
Job Type: Permanent
Location: Cullen, Moray
Expire in: a month
Job Description
This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone who‘s located in or around the Moray area.
Company Overview:
Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has been built on the philosophy of providing a personalised service which is responsive, cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support.
Key duties and responsibilities for the IT Support Technician position?
* Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system
* Diagnosing and troubleshooting complex hardware, software, cloud, and network issues to resolution
* Performing in-depth analysis of system logs, event logs, and other data to identify root causes of issues and preventing future occurrences
* Installation and configuration of computer Server, Hardware and Network systems, Software applications & Email systems
* Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary
Essential Skills and Experience Required for the IT Support Technician:
* Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems
* Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc
* Experience in email systems: POP, IMAP, Exchange, 365
* Experience of configuring and supporting networked and local printers
* Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats
* Excellent diagnostic and problem-solving skills
* Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users
* Good organisational and time-management skills
* Ability to work independently and as part of a team
* UK Driving licence & own vehicle (visits to client sites are an essential part of the role)
The following would be advantageous though not essential:
* Understanding of VOIP telephony systems
* Experience with Microsoft Azure cloud computing platform
* Experience with Domains, DNS and SSL management
* Virtualisation experience in VMWare, HyperV
* Experience of supporting accounting packages such as Pegasus Opera, Sage, QuickBooks, Xero
* Experience of configuring & supporting Microsoft SQL Server
Benefits:
* A great place to work in a quality, established business
* Some flexibility in working days
* Fuel allowance
Schedule: A permanent position offering 28 - 35 hours per week with an immediate start date for the successful candidate
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Looking for your next career move? Join a top company hiring IT Support Technician job near me in Cullen, Moray! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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