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IT Support Technician
Job Posted: 5 hours ago
Salary: £ 27,100 - 27,100 / Annum
Job Type: Permanent
Location: NP11, Newbridge, Caerphilly County Borough
Expire in: a month
Job Description
IT Support Technician
Newbridge
Permanent
£27100
Main Purpose of Role
Assist the Snr IT Engineer in providing a reliable IT support service and ensuring the integrity of the IT systems within Axiom
Outcomes of Role
* Level 1 support requests responded to in a timely manner.
* Limit user downtime and assist in the efficient operation of IT systems
* Improve IT efficiency and growth with Axiom’s changing needs.
* Satisfied internal and external customers.
Responsibilities
* Answer IT Support Telephone & Log Support Requests in Axiom’s IT Support Helpdesk System
* Monitor IT Help Mailbox & Log Support Requests in Axiom’s IT Support Helpdesk System
* Monitor Email Gateway Systems and provide Quarantine Release assistance to users
* Build and Install new PC’s, Install peripherals
* Provide Level 1 Support to Axiom’s Users, progress Level 2 & Level 3 Support Requests
* Active Directory User and Syspro User Administration
* Process Network Security changes through Active Directory Administration
* Engage in the development of IT processes to make continuous improvements
* Management, administration and backup of Axiom’s Offline Computer Systems
* Monitor and Investigate issues with Axiom’s Patching processes
* Monitor and investigate issues with Antivirus/Antimalware Systems and investigate incidents
* Provide basic user assistance and identify needs for further training to supervisors/managers
* Ensure that all company operating values and compliance procedures are always adhered to, including quality management, health and safety, legal stipulation, environmental policies and general duty of care
* Assist the IT Engineers and IT Manager as and when required.
* Any other duties deemed necessary
Person Specification
Essential Skills
* CompTIA A+ Certification or BSc in a Computer related subject
* Maths, English, and IT GCSEs
Desirable Skills
* MCP – Microsoft Certified Professional (Desktop)
* Programming experience
Essential Knowledge
* MS Windows 10 and above
* MS Office 2016 and above packages
* Client/Server Networking
Desirable Knowledge
* MS Exchange 2019
* MS Office 365
* Programming e.g., PowerShell, VB Script
Salary
£27100 plus pension, cashplan healthcare and DIS 6x salary.
Hours
8.00am until 5pm Monday to Thursday and 8am until 1pm Friday
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