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IT & Telecoms Maintenance Engineer (ROI)

Job Posted: 15 hours ago

Salary: £ 32,500 - 37,000 / Annum
Job Type: Permanent
Location: Dublin

Expire in: a month

Job Description

Job Title: IT & Comms Maintenance Engineer (ROI)

Location: Based in Republic of Ireland providing Field and Remote support to clients throughout Ireland

Salary: €32,500 - €37,000 per annum (depending on experience)

Job Type: Full-time, Permanent

Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available.

Who are we:

Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners.

About The Role:

If you enjoy variety, solving problems and being trusted to represent a growing technology business on site, this could be your next move.

This hybrid role combines remote technical support with planned site visits across Dublin, Cork, and Limerick. It offers a great opportunity to expand your expertise and naturally progress into a senior communications or network engineering career path.

Please note as this role requires site visits a few times per week and possibly daily during busy periods, candidates must be based within Ireland or willing to relocate to be considered for this role.

Key Responsibilities:

Take ownership of scheduled maintenance visits across partner sites in the Republic of Ireland
Provide clear, helpful IT and communications support by phone, email, remote tools and in person
Carry out infrastructure health checks and preventative maintenance to spot issues early
Support Microsoft 365, Windows, networking and end-user technologies
Troubleshoot VoIP, internet connectivity and telephony issues
Keep HaloPSA tickets and technical documentation accurate and up to date
Support installations, project delivery and technology refresh programmes
Be Flotek's trusted technical representative on site, building confidence with partnersTravel Requirements:

Regular travel to partner sites in Dublin, Cork and Limerick, with occasional overnight stays
Mileage reimbursed in line with Flotek's mileage policy
40 hours per week, Monday to Friday, worked within our opening hours of 8.00am to 6.00pm
5 hours per day, including a 30-minute lunch break
Additional on-call and overtime support may be availableThe Tech you'll work with:

IT, Cloud & Security

Microsoft 365, Azure and Microsoft Entra ID
Windows desktop and server support
Datto RMM for remote monitoring and patching
Backup and recovery (Datto SaaS, N-able Cove)
Huntress, CyberSmart and Cyber Essentials
AppRiver email threat protectionComms, Voice & Connectivity

Microsoft Teams Phone, Operator Connect & Calling Plans
Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+
SIP trunking (Gamma and Voicehost)
Connectivity: SoGEA, FTTP and leased lines
UniFi networking and SonicWall firewalls
Mobile and FloAnywhere solutionsWhat we're looking for:

You will be a confident, customer-focused engineer who can work independently in the field while staying closely connected to the wider Flotek team.

Essential Skills & Experience:

At least 3 years' experience in an MSP, infrastructure, IT support or field engineering role.
Strong Microsoft 365 administration and troubleshooting skills, including Azure and the wider Microsoft cloud.
Experience supporting Windows desktops and servers
Working knowledge of Active Directory and Microsoft Entra ID
A good understanding of VoIP and hosted telephony, and awareness of Microsoft Teams Phone (Operator Connect and Teams Calling Plans)
Solid networking fundamentals, including switching, wireless, VLANs and firewalls
Excellent communication and documentation skills
A full driving licence and access to a reliable vehicle for business travelDesirable Skills:

Hands-on experience with Microsoft Teams Phone, Operator Connect or SIP trunking
Experience with hosted voice platforms such as Gamma (Cisco), Nebula or Voicehost
Familiarity with UniFi networking and SonicWall firewalls
Experience with connectivity services such as SoGEA, FTTP and leased lines
Exposure to RMM and security tooling such as Datto RMM, Huntress or CyberSmart
Experience using a ticketing system such as HaloPSA
Cyber security awareness and knowledge of best practiceBenefits:

Birthday day off
Additional day off for personal life milestones
"Give Back Day" for supporting a charity of your choice
Perkbox discounts
Regular social events and team-building opportunities
Career growth pathways into senior communications or network engineeringDue to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Field Based Comms Support, Telecoms Engineer, IT Support Engineer, IT Maintenance Engineer, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician may also be considered for this role

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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