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IT Trainer
Job Posted: 2 days ago
Salary: £ 30,000 - 44,000 / Annum
Job Type: Permanent
Location: South East
Expire in: a month
Job Description
IT Trainer
To be the primary point of contact for all IT training needs across the organisation, delivering effective training through various formats including documentation, video guides, 1-to-1 sessions, and group training. Responsible for creating and managing content within the Learning Management System (LMS).
Key Attributes
* Strong communication and interpersonal skills
* Confident and adaptable trainer
* Able to tailor training to varying levels of IT knowledge
* Self-motivated and capable of working independently or as part of a team
Technical Proficiency
* Microsoft Office 365 (Word, Outlook, Excel, PowerPoint)
* Microsoft Teams (including Teams Telephony)
* Desirable: Digital Dictation, Case Management Systems
* General applications (e.g., Adobe, web browsers, snipping tools)
Key Responsibilities
1. Deliver IT training, including:
* New staff inductions
* 1-to-1 and group sessions (in-person and remote)
* Regular on-site support across branches
* Coordination of external training if required
2. Manage and develop the Learning Management System:
* Create and update documentation, video guides, quizzes, and feedback surveys
3. Collaborate with departmental contacts (‘Training Buddies’):
* Train them on system/process updates
* Ensure training materials reflect current processes
4. Be trained in new technologies and processes to enable staff training
5. Support IT developers in:
* Creating training materials for new initiatives
* Developing UAT checklists for upcoming releases
6. Maintain accurate training records for HRBefore You Apply
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