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IT Training Officer
Job Posted: a day ago
Salary: £ Competitive
Job Type: Contract
Location: Greater London, London
Expire in: a month
Job Description
IT Training Officer
Location: 1 Catford Road, Catford, London, Greater London, SE6 4RU
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 22.78 per hour
Job Ref: OR10441
Responsibilities
Lead and develop training guidance for end users through one-to-one sessions or classroom coaching.
Deliver induction training on all Adult Social Care case management IT systems to new starters.
Support all service changes related to IT systems.
Develop and deliver classroom training and one-to-one support on all Adult Social Care and Corporate IT systems.
Provide floor walking and one-to-one support for social workers and other associated staff on the use of case management IT systems, preferably Liquid Logic and ContrOcc.
Develop and manage a library of training manuals.
Lead the setup of training data and user accounts with appropriate configuration for trainees, liaising with server engineers to maintain this data.
Develop processes in line with IT technology to deliver Adult Social Care outcomes.
Attend user group and other associated meetings.
Produce and present management stats to ASMT monthly.
Lead on all changes and updates on the systems, ensuring training is undertaken within set timelines.
Promote good practice across Adult’s Social Care by upskilling the workforce on social care case management systems.
Incorporate any recent legislative changes to Adult’s Social Care business processes into system updates and functionality.
Liaise with business leads and social care teams to ensure classroom training courses reflect current thinking.
Ensure Social Workers input accurate data to produce high-quality management reports.
Support IMT for system development and process changes with training programs.
Prepare and update Aide Memoirs in line with Social Care business processes within the Adult Social Care IT System.
Use existing knowledge and skills to improve new integrated modules of the Local Authority’s systems with other associated Government systems.
Develop a testing programme for new versions of LAS and other integrated systems, including preparation of test scripts.
Promote joint working with IT services and Social Care practitioners.
Identify and resolve problems, advising the Service manager of any system or process improvement opportunities.
Provide a service that is sensitive and appropriate to the needs of users, including staff.
Person Specification
Commitment to the Council’s Equal Opportunities policies.
Excellent working knowledge of the national and wider social care policy environment.
In-depth understanding of the IT needs of client professionals in the social services environment.
Good knowledge and understanding of assessment of need and the creation of care plans.
Ability to communicate at all levels both inside and outside the organisation.
Ability to maintain quality of work in a pressurised environment.
Ability to plan and prepare for training, including producing lesson plans, training manuals, preparing the classroom, and undertaking learner assessment and evaluation.
Able to think and act clearly under pressure and work to tight deadlines.
Ability to work independently in training delivery.
Ability to undertake and work according to legislative and procedural requirements, keeping professional development up to date through research and self-learning.
Ability to take decisive action to achieve service objectives.
Ability to generate viable action plans, implement them, and monitor progress to ensure objectives are achieved.
Ability to seek ways of improving services or working practices and respond enthusiastically to changes introduced by others.
Focus on objectives and delivering outcomes that meet or exceed service expectations.
Ability to prepare and present complex written reports for various audiences.
Self-motivated with strong problem-solving skills.
Demonstrable IT skills, including advanced use of Word and sound knowledge of other Microsoft Office applications.
Ability to work in a detailed and systematic manner.
Organisational and communication skills, including effective oral and written communication.
Proficient in applying artificial intelligence within adult social care settings, contributing to service innovation and improved outcomes.
Understanding of AI integration within systems such as the Liquidlogic Adults' Social Care System (LAS), enhancing workflow efficiency, case management, and evidence-based decision-making.
Experience in designing and developing IT training systems.
Experience managing workload, working independently with minimal supervision, and meeting deadlines.
Experience using Liquid Logic, Business Objects, ContrOcc, and e-learning tools.
Experience or ability to assist in implementing business changes using transitional skills to ensure training delivery and maximize new ways of working.
Experience or ability to set up and monitor training delivery and effectiveness.
Interpersonal skills, including confidence to be a credible advisor to senior managers and stakeholders.
Flexible, adaptable, and willing to contribute to other reasonable activities to achieve project goals.
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