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ITSM Project Manager - ServiceNow - Transition of MSP
Job Posted: 16 minutes ago
Salary: £ 550 - 550 / Day
Job Type: Contract
Location: Stevenage, Hertfordshire
Expire in: a month
Job Description
ServiceNow (ITSM) Transition - ITSM "Project Manager" - £550 pay per day - paid through an umbrella (Inside IR35)
***Start 17th of November*** (ESSENTIAL)
Six-month contract - in Stevenage/plus some home working - so must be flexible!
Key Responsibilities:
* Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an 'in group' ITSM tool, and the supporting tooling).
* Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration.
* Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.
* Oversee the secure migration of all data and infrastructure and validate that everything is working correctly after the transfer.
* Working within the IT Governance framework, managing vendors and change requests.
* Be a stickler for keeping schedules, risks, actions, issues, and dependencies updated within the project tool, KeyedIn (PPM tool).
* You'll manage expectations around project delivery, and if any deadlines are at risk, escalate concerns as early as possible to allow time for corrective action.
* You'll keep stakeholders informed, including the maintaining and sharing of weekly project highlight reports to keep everyone in the loop.
* Also, you'll be required to manage project budgets, tracking them responsibly and providing regular transparent updates.
Skills and Experience:
* Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling (ServiceNow essential) implementations.
* A strong understanding of ITSM frameworks (such as ITIL).
* A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs
* Proven ability to collaborate, build relationships and influence individuals at all levels.
* Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs.
* Risk/Issue Management and ensuring escalation processes in place and used effectively.
* Experience of financial accounting and reporting practices. such as costs and risks.
* Degree or equivalent, professional qualification advantageous (such as ITIL foundation, ITIL Service Operations, and PRINCE2/AgilePM).
Please note you will receive an automated response advising you that we have received your CV.
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