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Junior 1st Line Support Technician
Job Posted: 14 hours ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: RH1, South Nutfield, Surrey
Expire in: a month
Job Description
Junior 1st Line Support Technician
Nutfield, Surrey
Full-time, Permanent (Onsite) | 08:30–17:30)
£25,000–£27,000 per annum (dependent on experience)
About Us
TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment.
The Role
This varied role has two key areas of focus:
1. Providing IT support to our customers via telephone, remote access, or on-site visits.
2. Carrying out administrative tasks to ensure the smooth running of our business operations.
You’ll gain hands-on experience with a wide range of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process
Key Responsibilities
* Respond promptly to customer queries by email and telephone.
* Provide 1st line telephone and remote support to customers.
* Carry out occasional on-site visits to client premises when required.
* Diagnose and repair hardware and software issues in the workshop or office.
* Prepare and provide quotes for customer hardware and software requirements.
* Advise customers on IT infrastructure improvements based on their needs.
* Perform half-day server maintenance sessions, both remotely and on-site.
* Log, update, and close support tickets with full details of work carried out.
* Liaise with suppliers to obtain quotes and manage customer orders.
* Raise purchase orders, sales orders, and move them through to invoicing.
* Raise invoices and ensure smooth communication with the accounts team.
* Study towards and complete relevant IT exams and certifications.
* Support any additional technical or administrative requirements as needed by TLP Technology.
About You
* A basic understanding of IT support but someone who is willing to learn.
* Good understanding of Windows operating systems and Microsoft 365.
* Excellent communication and customer service skills.
* Self-motivated and able to work to deadlines.
* Strong problem-solving ability and calm under pressure.
* Positive attitude with a genuine willingness to learn and grow within the team.
What We Offer
* Competitive salary (£25,000–£27,000 DOE)
* Monday to Friday office hours (08:30–17:30)
* Supportive, close-knit team environment where your contribution is valued
* Ongoing training and professional development to help you grow your skills and career
* Social events, including a summer party, Christmas celebration, and team nights out
* Free on-site parking and a beautiful rural office location in Nutfield, Surrey
If you’re passionate about IT, enjoy problem-solving, and want to develop your skills in a hands-on environment, we’d love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Junior 1st Line Support Technician job near me in RH1, South Nutfield, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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