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Junior Cloud Support Engineer
Job Posted: 6 hours ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Mansfield, Nottinghamshire
Expire in: a month
Job Description
Job Title: Junior Cloud Support Engineer
Location: Mansfield
Salary: Up to £30,000 per annum
Employment Type: Full-time, Permanent
About the Role:
We are looking for a proactive and technically-minded Junior Cloud Support Engineer to join our growing team. This is a fantastic opportunity for someone with solid first-line support experience and some exposure to second-line support to develop their skills further in cloud technologies, specifically within the AWS ecosystem.
Company Overview:
Crypto for On and Off Fiat exchanges of funds (a payment gateway) - converts normal currency into crypto, and then back again so people can use their crypto to buy things from various different websites.
Key Responsibilities:
* Provide first-line support to users, triaging and resolving basic technical issues.
* Assist with second-line support tasks, escalating complex issues where necessary.
* Monitor cloud infrastructure and respond to alerts.
* Work closely with senior engineers to support and maintain AWS environments.
* Document issues and resolutions, helping to improve internal knowledge bases.
* Contribute to the improvement of support processes and workflows.
Requirements:
* Experience in IT support, primarily first-line with some second-line exposure.
* Hands-on experience with AWS (e.g., EC2, S3, IAM, basic networking).
* Strong communication and problem-solving skills.
* Comfortable working independently in a remote environment.
* Full right to work in the UK — no sponsorship available.
Nice to Have:
* AWS certifications (e.g., Cloud Practitioner or Solutions Architect – Associate).
* Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
* Basic scripting knowledge (e.g., Bash, Python, PowerShell).
What We Offer:
* A supportive and collaborative remote working culture.
* Opportunities to grow your cloud skills with hands-on experience.
* Professional development and training resources.
* Flexible working hours and a healthy work-life balance.
How to Apply:
If you're passionate about cloud technology and eager to grow your career in a supportive environment, we'd love to hear from youBefore You Apply
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