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Junior Support Analyst

Job Posted: 6 hours ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: South East

Expire in: a month

Job Description

A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. 

The job involves:

Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly.
Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity.
Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes.
Managing user account tasks such as password resets, access requests, and basic permission changes.
Installing and configuring approved software, updates, and patches on end-user devices.
Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required.
Providing excellent customer service experiences. About you: 

What are we looking for?

A keen interest in IT
Customer service experience would be advantageous
Technical IT experience would be advantageous 
Good communication skills
Professional and adaptable, able to provide guidance to both colleagues and senior managers
A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills
Willing to undertake occasional travel to other UK sites if required 
Good attention to detail whilst working in a busy environment. 37.5 hours per week Monday-Friday 08.30-17.00

Salary: £26k 

Holiday: 25 days plus bank holidays plus optional 5 unpaid days

Benefits: Life assurance, company pension scheme and rewards scheme

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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