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Juniper Engineer
Job Posted: 7 days ago
Salary: £ 300 - 400 / Day
Job Type: Contract
Location: Italy
Expire in: 21 days
Job Description
Resident Juniper Resource Engineer
Location: Milan, Italy
Schedule: Rotational Shift (Games-time operations)
Department: Technology Operations Centre (TOC)
Key Responsibilities
1. End-to-End Trouble Ticket Resolution
* Act as the primary interface between customers and L2/L3 support teams.
* Monitor ticket queues to ensure SLA compliance.
* Perform initial triage based on customer input and assign cases to the appropriate support domain.
* Drive resolution of tickets by coordinating with technical teams and ensuring timely closure.
2. Operational Excellence
* Provide expert guidance and hands-on support to maintain network stability, performance, and security during high-profile event operations.
* Support real-time operations and proactively mitigate risks to service continuity.
3. Stakeholder Engagement
* Collaborate with venue managers, engineering teams, service providers, and event leadership.
* Align network designs and deployments with event timelines and evolving requirements.
4. Issue Resolution
* Respond to complex network incidents with rapid diagnosis and resolution.
* Protect critical services through proactive monitoring and escalation.
5. Documentation & Handover
* Develop and maintain detailed documentation, implementation guides, and operational runbooks.
* Ensure smooth handover to operations teams for ongoing support.
6. Continuous Improvement
* Identify and implement improvements in network design and operational processes.
* Leverage lessons learned from previous large-scale event deployments.
Required Qualifications
* Minimum 5+ years of experience in telecom operations delivery, preferably in high-availability or large-scale environments.
* Proven expertise in designing and implementing Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions.
* Strong understanding of network monitoring, incident management, and operational support.
* Demonstrated ability to lead multi-vendor and cross-functional teams under time-critical conditions.
* Excellent communication skills for interfacing with technical teams and senior stakeholders.
Preferred Qualifications
* Experience supporting international events (e.g., sports, entertainment).
* Industry certifications such as Cisco CCIE, Juniper JNCIP/JNCIE.
* Familiarity with Olympic Games technology delivery models and operational constraints.
* Experience with ServiceNow or similar ITSM platforms.
Technical Competencies
* Deep knowledge of troubleshooting Core & Edge network architectures, WiFi technologies, and security integration.
* Proficiency in network monitoring and management tools.
* Ability to create and interpret network diagrams, documentation, and operational playbooksBefore You Apply
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