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Key Account Manager
Job Posted: 20 hours ago
Salary: £ 37,800 - 37,800 / Annum
Job Type: Permanent
Location: Birkenhead
Expire in: a month
Job Description
Senior Key Account Manager
Salary: Up to £37,800 DOE + 6% OTE
Location: Wallasey, Wirral
Contract: Full-Time | Permanent
Experience: 2+ years in Key Account Management (Manufacturing, Pharma, or Chemicals industry preferred)
About the Role
Are you a commercially minded professional who excels at building strong client partnerships and driving account growth?
We’re recruiting on behalf of our client for an experienced Senior Key Account Manager to take full ownership of key customer accounts — ensuring exceptional service, profitability, and long-term strategic success.
In this pivotal role, you’ll lead account performance, manage profitability, and nurture trusted relationships with senior stakeholders. You’ll collaborate closely with internal teams to deliver innovative solutions, drive sales growth, and uphold first-class service delivery.
Key Responsibilities
Take full ownership of key customer accounts, ensuring delivery of all service KPIs and SLAs.
Manage the full P&L for each account, driving profitability and maintaining healthy margins.
Develop and execute strategic account plans, identifying new sales opportunities and growth initiatives.
Build and maintain strong, long-term relationships with senior stakeholders across client organisations.
Partner with the Commercial Manager and Business Development Director to support new business onboarding and long-term account development.
Drive revenue growth through upselling, cross-selling, and introducing value-added innovations.
Provide accurate sales forecasts and demand planning to align with operational needs.
Lead and support commercial negotiations, including contracts, pricing, SLAs, and volume agreements.
Act as the primary point of contact for key clients, handling escalations and ensuring timely issue resolution.
Oversee NPI (New Product Introduction) projects, coordinating cross-functional teams from concept to launch.
Collaborate internally to identify cost-saving, lean manufacturing, and efficiency opportunities.
Monitor and improve customer service performance, maintaining OTIF (On-Time In-Full) levels of 95% or higher.
Represent the business at client meetings, site visits, and industry events – occasionally hosting clients as part of relationship building.
About You
Minimum of 2 years’ experience in Key Account Management, ideally within Manufacturing, Pharma, or Chemicals.
Proven success in managing P&L, delivering KPIs, and achieving commercial growth.
Strong strategic account planning and negotiation skills.
Excellent communicator with strong interpersonal and stakeholder management abilities.
Highly organised, able to manage multiple priorities and complex projects.
Commercially astute with experience in pricing strategies and margin optimisation.
Analytical mindset with strong reporting, forecasting, and problem-solving skills.
Proactive, confident, and thrives in a fast-paced, customer-focused environment.
What’s on Offer
Competitive salary plus company-wide performance-based bonus
25 days annual leave + bank holidays
Free onsite parking
Christmas site closedown
Annual company away day
Simply Health cash plan
Cycle-to-Work scheme
Life & Accident Assurance
Opportunities for ongoing professional development and career progression
Supportive, collaborative, and ambitious team culture
Exposure to high-profile clients and exciting commercial projects
Interested?
If you’re ready to take ownership of high-value accounts, deliver exceptional client experiences, and make a real commercial impact — we’d love to hear from youBefore You Apply
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