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Key Account Manager

Job Posted: 5 days ago

Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Honiley, Warwickshire

Expire in: 23 days

Job Description

About FMServ

FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018, we provide a 'one stop shop' for all commercial property development and reactive maintenance.

FMServ offers a nationwide commercial property maintenance service, including 24hour emergency call-outs and other small works. Due to continual year on year growth, as of 2025 we employ over 70 employees across the UK and are expanding.

Job Description: Key Account Lead - Facilities Management

Location: Honiley Office

Salary: £31,000, 20 days holiday, rising 1 day per year (after one years service) to max 25 days

Employment Type: Full-time, Permanent (40hrs/week)

Key Responsibilities:

  * Single point of contact for clients within the Key Account and FMServ’s internal teams, Facilities Management or Utilities experience is essential

  * Foster and develop trusting relationship with clients to ensure thorough understanding of client requirements and grow customer accounts

  * Manage KA Co-ordinator’s daily workload and prioritise accordingly

  * Manage workflows and update clients on job progression and SLA delivery/failure

  * Resolve any issues and problems faced by the customer, and escalate any complaints to Helpdesk Manager

  * Work with project team to ensure project work is scheduled in-line with client expectations and provide clients with regular updates

  * Answer calls from engineers and clients

  * Allocation of work to engineers

  * Arrange for materials for engineers, within PO limits. Ensure material ordering requirements are clear and concise

  * Ensure job status and notes are correct and updated on the system

  * Closure of all completed work, checking engineer site times and sending job sheets to client through CAFM system

  * Preparation of client reports on a weekly/monthly basis in a format requested by client

  * Attend regular client meetings to discuss workload and any other issues (SLA failures etc)

  * Assist with other Key Account during busy and holiday periods

  * Identify risks / bottlenecks with delivery of account workload and bring to the attention of Helpdesk Manager / Operations Director

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