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Key Account Manager

Job Posted: 20 days ago

Salary: £ 55,000 - 65,000 / Annum
Job Type: Permanent
Location: RG1, Reading, Berkshire

Expire in: 8 days

Job Description

Key Account Manager
UK South (Hybrid / Remote – 1–2 days per month in office)
£55,000 – £65,000 + Benefits
We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
  * Manage and develop long-term strategic relationships with key customer accounts.
  * Act as the primary commercial contact for a portfolio of high-value clients.
  * Build and maintain account development plans aligned to customer objectives and business priorities.
  * Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
  * Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
  * Identify opportunities for account growth including upselling, cross-selling, and contract expansion.
  * Develop and manage revenue and growth plans across assigned accounts.
  * Lead contract renewals and commercial negotiations.
  * Proactively identify and mitigate risks relating to customer retention and satisfaction.
  * Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
  * Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.
  * Strong experience working with Microsoft Dynamics 365 Business Central environments.
  * Proven ability to manage complex customer relationships involving multiple stakeholders.
  * Strong commercial awareness with experience driving account growth and customer retention.
  * Strategic mindset with the ability to focus on long-term customer value.
  * Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.
  * Highly organised with strong prioritisation and account management capabilities.
  * Comfortable working autonomously and taking ownership of customer outcomes.
  * Experience using HubSpot CRM would be advantageous.
Benefits
  * Competitive annual leave entitlement, including your birthday off.
  * Pension scheme available from day one.
  * Critical Illness and Death in Service cover.
  * Electric Vehicle Salary Sacrifice Scheme.
  * Employee Assistance Programme.
  * Ongoing professional development and Microsoft certification training.
  * Modern, digitally focused working environment with access to the latest Microsoft technologies.
  * Supportive company culture with a strong focus on wellbeing and employee development

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Looking for your next career move? Join a top company hiring Key Account Manager job near me in RG1, Reading, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!