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Key Account Manager
Job Posted: a day ago
Salary: £ 50,000 - 60,000 / Annum
Job Type: Permanent
Location: Tilbury, Borough of Thurrock
Expire in: a month
Job Description
Key Account Manager – Logistics & E-commerce
📍 Location: Thurrock area
🕒 Hours: Monday to Friday, 09:00–17:30
📄 Type: Permanent, Full-Time
💼 Industry: E-commerce Logistics / International Delivery
About the Company
A dynamic and rapidly growing international logistics provider is on the lookout for a Senior Customer Experience Account Manager to join their thriving team in the Thurrock area. Established over a decade ago, the business has built a strong reputation for delivering seamless cross-border delivery solutions to major e-commerce and B2B clients.
Their mission is simple: to make global shipping as easy and efficient as possible for their clients. Backed by a passionate leadership team, exciting growth plans, and a forward-thinking culture, this company offers the perfect platform for professionals looking to make a real impact.
The Opportunity
As a Senior Customer Experience Account Manager, you’ll be instrumental in driving exceptional service delivery, developing client relationships, and generating account growth. This is a strategic role suited to someone who thrives in a customer-first environment and enjoys collaborating across departments to innovate and improve.
You’ll work closely with internal stakeholders and senior leadership, combining client-facing engagement with commercial insight to enhance customer satisfaction and grow revenue.
Key Responsibilities
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Manage a portfolio of high-value e-commerce and retail clients, ensuring long-term satisfaction and retention.
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Identify and secure new revenue streams within existing accounts through upselling and cross-selling.
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Lead weekly, monthly, and quarterly business reviews, demonstrating value and insights.
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Collaborate with internal teams (Customer Experience, Operations, Sales & Tech) to streamline delivery and enhance processes.
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Drive cost-saving initiatives that improve efficiency without sacrificing service quality.
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Monitor market trends and competitor activity to position your clients for success.
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Provide additional leadership support to the wider Customer Experience team during peak trading periods.
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Use CRM and analytics tools to report on performance, identify growth opportunities, and inform decision-making.
What We’re Looking For
✅ Experience: 5+ years in account management, preferably in logistics, international shipping, or e-commerce.
✅ Client Focus: Proven ability to build and manage strong client relationships, ensuring a premium experience.
✅ Sales-Driven: A track record of meeting or exceeding sales targets through account growth.
✅ Commercial Acumen: Comfortable negotiating and identifying opportunities for growth and improvement.
✅ Strong Communicator: Confident in presenting to clients and collaborating across internal teams.
✅ Agile & Adaptable: Quick to learn new tools and processes, and able to thrive in a fast-moving environment.
Personal Attributes
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Self-motivated and results-driven
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Resilient and calm under pressure
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Relationship-focused and collaborative
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Passionate about delivering top-tier customer experiences
What’s in It for You?
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Competitive salary & benefits package TBCBefore You Apply
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Looking for your next career move? Join a top company hiring Key Account Manager job near me in Tilbury, Borough of Thurrock! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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