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Key Account Manager
Job Posted: 21 hours ago
Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: East Midlands
Expire in: a month
Job Description
Company Profile:
A UK flexible packaging manufacturer who supplies packaging for household names, including products for all the main supermarket chains. They are now looking to recruit a Key Account Manager to join their Produce team.
Title: Key Account Manager - Produce
Salary: £60,000 – £70,000
Purpose of job:
To ensure a successful partnership between the company and a core group of key suppliers and to be the dedicated primary contact for your customer to ensure that they are the preferred supplier for packaging.
You will be the primary contract for the management of the account in conjunction with the internal sales department ensuring that the customer’s needs are met with regard to all elements of product launches, trial requests, NPD and the promotion and sales of additional company products within your client base.
In addition, you will also be required to develop new business opportunities by recognising new business opportunities with contacts that you will already have established who have a need for packaging. You will be provided with a new business target level to meet for the year. You will expect to provide a monthly sales report to the Divisional Sales Director on activity and performance
The purpose of delivering the highest possible level of customer service to enable the company’s Print & Packaging to profitably grow the business.
Key Accountabilities:
· Identify target areas for further sales through your own account list and opportunities to grow sales within your existing customers
· Provide a point of contact for your customers ensuring that they are visited on a regular basis to ensure the effective running of the account
· Responsible for co-ordination of all new launches acting as a guardian for on-time delivery, clear communication and first-class customer service.
· To develop and grow sales with a new group of clients outside of the existing accounts that you have been allocated, these accounts can be made up of food or non-food clients. The new client base will be contacts that have either already been gained or will be developed through trade publications and shows that are available for new leads to be generated.
· Attend pre-artwork meetings to provide technical support and to ensure thoroughness of information in order to establish timings for the jobs and give attention to detail with regard to the information passed to the CSE’s.
· Working with their marketing team and NPD, identify new product opportunities and identify the sales targets for these products
· Implementation of best practise process within your customer to ensure that they are servicing their needs to a first-class standard
· Present new packaging formats and idea’s to your key customer contacts and ensure that any retailer contacts are aware of all new products that they can provide
· To take commercial responsibility for your customer accounts and ensure that through the reports available that your accounts are meeting the desired contribution levels.
· To encourage the use of the correct stock and forecast procedures with your accounts were stock is laid down on behalf of the customers
· To ensure that the ‘housekeeping’ is up to date with all your accounts, regarding ensuring that Trading Agreements, Stock and Forecasting, redundant and slow moving stock and debtor days is all managed effectively in accordance with the company guidelines
· To hold regular reviews with your internal sales contact to ensure that the account is running correctly and that you are aware of any issues relating to the account.
Key responsibilities:
· Work productively as part of a team, and alone when required. To have the ability to work under pressure and recognise when support is needed and seek help from your Line Manager.
· To elevate themselves to the highest possible level of knowledge and understanding for the wide range of challenges that they meet.
· To ensure that consideration and good relations are always maintained.
· To liaise, and communicate fully, at all times with the Line Manager and relevant personnel within the departmental framework.
· To be available, if required, during out of office hours and factory closure periods.
· To communicate and be proactive with External Sales and Development, regarding any items of significance.
· Ensure that information is relayed quickly and efficiently with other departments within Print & Packaging.
· To respond professionally and efficiently to any contact with their customers.
Skills & Competences:
· Strong communicator/telephone skills
· Customer service skills
· Computer literate
· Team player
· Confident
· Smart appearance
· Ability to prioritise and work under pressure
Customer-centric, easy to work with and flexible
· Sharing information with all relevant parties (internal & external) to improve ways of working to deliver customer satisfaction.
· Demonstrates a collective use of all communications tools/business systems to ensure that the tools in place are being utilised to benefit the business/customer.
· Understands the market they trade in and the arena in which they compete to ensure that they retain a USP.
· Takes an objective view on internal/external situations and looks for ways to improve the service.
Intensity & Speed
· Commercially aware of how the role influences the commercial performance of the business.
· Organises workload to ensure that they operate in the most efficient way.
· Ability to meet deadlines under pressure whilst ensuring that they strive for efficiency.
· Ability to follow systems and processes to deliver an efficient end result.
· Proactively looks for better ways of doing things.
Empowerment & Accountability
· Willingness to adapt to business requirements and takes the time to understand business change.
· Expresses spoken and written ideas effectively in individual and group situations.
· Proactive approach and not afraid to make decisions.
· Ability to focus on and achieve personal and team objectives.
· Contributes to the overall purpose of the team and take the times to understand the objectives
· Demonstrate a good understanding of business purpose and direction.
· Contributes ideas to develop and enhance the offer.
· Not afraid to share knowledge to improve ways of working for all.
· Relishes the challenge of change and encourages others to do the same and explains the benefits of change convincingly to their team, identifies any barriers to change and how to overcome them.
Demonstrates commitment and a passion to succeed
· Passionate and enthusiastic commitment to shared goals and objectives.
· Dedication and determination to the success of the team, business, and client
· Commitment to training and development and making the team the team the best they can be.
· Demonstrates has listened through their actions which are visible and understood by others.
Integrity & fairness always
· Trust, appreciation, and respect of, and for, team members
· Also ensuring and promoting equality and fairness, following the company policies regarding Dignity at Work.
· Supporting an open and honest environment for discussion and feedback
· Understands your and other role(s) within the team and company.
· Contributes positively to team identity.
· Builds and maintains team spirit and morale to ensure effective working relationships.
· Encourages the mantra and treats people as they would want to be treated.
Safe Environment for everyone
· Supports a safe working environment.
· Encourages a greater awareness of safety by ensuring team are trained on safety.
· Actively encourages team members to engage with other departments to assess safety through risk assessment and Area Safety Inspections
· Balances the workload to ensure that specific areas of workload are addressedBefore You Apply
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