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Key Account Operator
Job Posted: 3 days ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: TW18, Staines, Surrey
Expire in: 25 days
Job Description
Key Account Operator
Staines
£35K - £40K per annum
Our client is seeking a Key Account Operator to join their team in Staines. You will be responsible for overseeing the shipments on behalf of the clients in a compliant, efficient, and effective manner ensuring appropriate communications throughout. You will:
* Obtain rates & quote for all modes of transport both UK and international
* Manage export, import and cross-trade shipments in a consistent and efficient manner
* Liaise with suppliers, airlines and shipping lines
* Book air, ocean, road & courier shipments with carriers
* Complete export & import customs entries
* Liaise with overseas agents and clients
* Track shipments and maintain customer contact, providing solutions for any delays
* Raise and distribute invoices
* Facilitate communications with the client updating them with progress of day-to-day operations and ongoing projects
* Ensure internal SOPs are followed correctly and KPI’s are met
* Resolve queries efficiently and professionally
* Produce required export / import documentation
* Build rapport with customers and internal departments
* Ensure CargoWise data is accurate and up to date
* Support with monthly storage billing for global warehouse locations
* Maintain warehouse inventory reports
The ideal candidate will:
* Be proficient in Microsoft Office
* Be able to work independently and collaboratively
* Have strong communication skills
* Remain calm and professional under pressure
* Be empathic and customer focused
* Be able to converse with clients, suppliers, and colleagues in a professional and clear manner
* Ideally have Logistics industry experience or demonstratable transferable skills
* Ideally have working knowledge with CargoWise
Working hours are Monday to Friday 9am to 5.30pm.
Benefits include 23 days holiday plus BH which increases an extra 5 days, health care cash plan, pension scheme, free parking, paid sick leave, EAP program, long service financial rewards and DISBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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