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Key Account Support Administrator
Job Posted: 15 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Derby, United Kingdom
Expire in: a month
Job Description
Key Account Support - Fire & Security Systems
Location: Derby
Salary: Competitive in industry
As a Key Account Support Administrator at Trinity — you’ll be at the centre of a partnership with a high-profile national logistics client, ensuring their operations run flawlessly. This is a role where organisation, communication, and problem-solving translate into visible results for a client whose business keeps the country moving.
This role is ideal for someone who enjoys fast-moving, detail-critical work where every decision has impact. You’ll have the support of a skilled team, the opportunity to grow your client management expertise, and the satisfaction of knowing your work directly shapes the success of a national operation.
The role of Key Account Support Administrator
In this role, you will be the operational heartbeat for a high-profile national logistics client, owning scheduling, coordination, and data accuracy so SLAs and compliance land on time, first time. You’ll work at pace, keep stakeholders aligned.
What you'll be doing;
Client & stakeholder management, serve as the primary client contact, ensuring clear communication and translating client needs into actionable plans for delivery teams.
Planning & scheduling, coordinate and track PPMs, reactive works, permits, RAMS, and follow-on actions through to completion.
Compliance and portals, maintain H&S/compliance portals and ensure all documentation meets contractual and regulatory standards.
Reporting & SLAs, monitor performance metrics and deliver clear, regular reports to clients and internal stakeholders.
Continuous improvement, identify scheduling bottlenecks, data defects, and communicate to Contract Manager.
Experience required
At Trinity, we believe that great employees share key qualities: a vibrant energy, a positive attitude, a commitment to excellence in customer service, and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.
For this exciting opportunity, we are looking for candidates with:
Confident communicator, clearly communicate with clients and engineers.
Strong organiser with an eye for detail, plans ahead, triages calmly, meets tight deadlines.
Service Operations experience, working on customer portals and management systems.
Computer literate, with the MS Office suite.
Why you'll love working here
A supportive, friendly team that values collaboration and clear communication.
23 days' holiday (plus bank holidays)
Company pension scheme, via Royal London
Life assurance
Access to our Employee Assistance Programme for your wellbeing
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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