Hiring Now: Key Accounts and Customer Service Advisor Near You – Apply Today!
Your Next Key Accounts and Customer Service Advisor Job Starts Here – Apply Now!
Key Accounts and Customer Service Advisor
Job Posted: 2 days ago
Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Coalville, Leicestershire
Expire in: a month
Job Description
Key Accounts & Customer Service Advisor
Location: Coalville, Leicestershire
Salary: £25,000-£26,000 per annum
Employment Type: Full-time, Permanent
As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday.
Responsibilities:
Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships.
Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery.
Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance.
Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability.
Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals.
Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies.
Administrative Support: Assist the Own Brand Manager with various departmental tasks as required.Skills Required:
Experience: Proven experience in a customer service or administrative role, preferably within a commercial environment.
Technical Skills: Proficiency in SAP and Microsoft Excel (including functions such as VLOOKUP and SUMIF).
Communication: Excellent verbal and written communication skills.
Organisational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritise effectively.
Customer Focus: Demonstrated ability to build and maintain positive customer relationships.
Teamwork: Ability to work collaboratively within a team and support colleagues as needed.If you're enthusiastic about providing exceptional customer service and are looking for a role where you can grow and make a difference, we'd love to hear from you.
Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.
Brook Street NMR is acting as an Employment Agency in relation to this vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Key Accounts and Customer Service Advisor job near me in Coalville, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).