Hiring Now: L1 Technical Service Desk Engineer Near You – Apply Today!

Your Next L1 Technical Service Desk Engineer Job Starts Here – Apply Now!

L1 Technical Service Desk Engineer

Job Posted: 6 days ago

Salary: £ Competitive
Job Type: Contract
Location: Leeds, West Yorkshire

Expire in: 22 days

Job Description

Job Description:
Key Responsibilities:

• Update support call documentation within the Service Desk management system,

ensuring accurate incident details and history.

• Work within agreed Service Desk procedures at all times.

• Resolve user requests in accordance with service level agreements.

• Own issues until they are mitigated, resolved, or transferred to a new owner.

• Stay informed about new products and services used in customer deployments.

• Produce relevant training documentation.

• Achieve KPIs to ensure service quality and support Mastek’s service management.

• Demonstrate knowledge of specific technologies and develop technical expertise

across supported services.

• Resolve user requests, providing clear and concise updates.

• Maintain confidentiality per data protection policies and procedures.

• Collaborate with the Contact Centre and L2 colleagues to enhance shift left strategies

and create self-service materials to reduce incident volumes.

• Focus on customer satisfaction by demonstrating empathy and going the extra mile.

• Undertake other duties as required by the manager.

Role Requirements:

Experience / Education:

• ITIL V4 Certification desirable; ITIL V4 training preferred.

• Proven experience in an IT/Application Support helpdesk, providing direct user support.

• Advocate of ITIL best practice processes.

• Experience in a customer-facing environment.

• Experience in fault finding and improving first-time fix ratios.

Key Generic Competencies:

• Ability to communicate effectively with colleagues of varying IT skill levels in potentially

pressured situations.

• Strong organizational, time management, and work prioritization skills.

• Ability to work independently and take initiative.

• Creative problem-solving skills.

• Ability to accurately record detailed information and engage with customers for

additional information as needed.

• Commitment to maintaining high-quality standards.

• Customer-focused with a flexible approach to business requirements.

• Ability to work collaboratively as part of a team.

• Fluent in written and spoken English

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring L1 Technical Service Desk Engineer job near me in Leeds, West Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!