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L2 Support
Job Posted: 7 hours ago
Salary: £ 120 - 250 / Day
Job Type: Contract
Location: Nationwide
Expire in: a month
Job Description
Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month
Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK.
Project Overview / Context
The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem.
Responsibilities
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Deliver L2 IT support for studio operations including hardware, software, servers, and networks.
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Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services.
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Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix.
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Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk.
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Provide support across cloud and virtualized environments (Azure, AWS).
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Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH).
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Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt).
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Maintain switches, networks, and connectivity to ensure high availability.
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Deliver excellent customer service and technical support for studio end-users.
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Support IT projects using agile/scrum or waterfall methodologies.
Required Skills
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Proven experience in IT support, administration, and troubleshooting at L2 level.
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Strong knowledge of Active Directory, LDAP, SSO, and identity management.
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Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS).
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Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools.
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Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls.
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Knowledge of hardware, switches, and IT infrastructure components.
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Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices.
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Excellent communication and customer service skills.
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Ability to work in agile/scrum and waterfall environments.
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Team player with problem-solving mindset.
Preferred / Nice-to-have Skills
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Experience with SOC operations or security administration.
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Knowledge of mobile device support and deployment.
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Exposure to project management and requirements gathering.
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Familiarity with IT quality management and testing processesBefore You Apply
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