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Lead Officer - Housing ICT (Cx Housing)

Job Posted: 17 days ago

Salary: £ 500 - 650 / Day
Job Type: Contract
Location: Epping, Essex

Expire in: 11 days

Job Description

CSS are currently recruiting for a Lead Officer - Housing ICT (Cx Housing) which offers remote working in Epping.

The role may require occasional site presence dependent on the business needs.

Part-Time, 3 days per week.

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

  * Rent Accounting

  * Case management and tasks /workflows / forms.

  * CRM

  * Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful

  * Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.

  * CX User Training

  * Managing upgrades, ideally 25.x (version that supports the Customer Portal)

  * Customer Portal

Also, must have some understanding of the following:

  * Assets

  * Functional units

  * Users and Roles

  * Contact groups

  * System schedules

  * Arrears policies

  * An understanding of allocations would also be useful.

Please contact Emma at CSS for any additional details and to apply

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