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Lead Resident Liaison Officer - Social Housing
Job Posted: 4 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: a month
Job Description
Are you an experienced Customer Service professional with a background in the new build housing / social housing sector?
Approach Personnel are proud to be partnered with one of the UK's largest social maintenance contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer / Senior Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Birmingham office. As a Lead Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
* Basic Salary of up to £45,000 (D.O.E)
* Car Allowance of £5,250
* Yearly bonus incentives
* Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
* Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
* Strong communication and interpersonal skills, with a customer-first approach.
* Understanding of kitchen and bathroom refurbishment works
* Experience working in occupied social housing environments.
Key Responsibilities:
* Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
* Conduct pre-start visits to explain the scope of works and answer resident queries.
* Manage complaints and resolve issues sensitively and professionally
* Organise and attend resident meetings, open days, and progress updates.
* Ensure residents are aware of health and safety procedures and property access needs.
* Support vulnerable residents and ensure special requirements or adjustments are considered.
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Looking for your next career move? Join a top company hiring Lead Resident Liaison Officer - Social Housing job near me in Birmingham, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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