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Lead Technical Account Manager - VoIP / SIP / Telecoms
Job Posted: 3 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Birmingham, West Midlands
Expire in: a month
Job Description
Senior Technical Account Manager - SaaS, VoIP, SIP
If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!
Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.
You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.
Experience Requirements:
5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
Sound technical knowledge of TCP/IP networking and VoIP technology.
A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)
Demonstrated technical problem solving proficiency Software and/or Telephony.
Excellent analytical and advanced troubleshooting skills with end-users/customers
Excellent customer service and communication skills, both verbal and written
Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Experience Preferred:
Working technical knowledge of contact centre software / design / functionality
Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
Understanding of basic scripting fundamentals
Understanding of TCP/IP and internet fundamentals
Software, telecommunications and IP TelephonySalary & Benefits:
- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.
Security Clearance:
Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.
To be considered for this opportunity, please share your CV and covering information by hitting apply.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancyBefore You Apply
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