Hiring Now: Legal Relay Administrator (Call Handler) Near You – Apply Today!

Your Next Legal Relay Administrator (Call Handler) Job Starts Here – Apply Now!

Legal Relay Administrator (Call Handler)

Job Posted: 16 days ago

Salary: £ 23,500 - 23,500 / Annum
Job Type: Contract
Location: G3, Stobcross (historical), Glasgow City

Expire in: 12 days

Job Description

Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow.

This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme. You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function.

Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines.

Hours: 35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required)
Salary: £23,500

Key Responsibilities:
• Handle inbound customer calls, providing clear, accurate, and professional information.
• Log and manage customer and CMC complaints in line with company procedures and FCA regulations.
• Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately.
• Follow up on call-back requests and ensure timely resolution within agreed timescales.
• Liaise with customers, solicitors, and third parties via phone and email to gather required information.
• Support Legal Relay Analysts with complaint investigations and responses.
• Assist the wider Compliance team where required.

Required Skills & Experience:
• Previous call handling or customer service experience.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office (Word and Excel).
• Financial services experience is beneficial but not essential.

What’s on Offer:
• Opportunity to gain experience within a compliance and financial services environment.
• Full training and ongoing support provided.
• Potential for development within a growing team.

If you’re interested in this opportunity, please submit your CV in confidence

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Legal Relay Administrator (Call Handler) job near me in G3, Stobcross (historical), Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!