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Maintenance Co Ordinator
Job Posted: 8 hours ago
Salary: £ 28,972 - 28,972 / Annum
Job Type: Permanent
Location: BS5, Crofts End, City of Bristol
Expire in: a month
Job Description
Are you passionate about delivering excellent service and helping people feel at home? We’re looking for a Maintenance Coordinator to join our Repairs & Voids Team, who puts customers first and thrives on making a difference through clear communication, empathy, and proactive support.
The role:
This role is less about technical repairs knowledge and more about being a customer service champion—ensuring that residents feel heard, supported, and informed throughout their repairs journey. You’ll coordinate schedules, track progress, and keep everyone in the loop, making sure the customer experience is smooth and stress-free.
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.
Although not an exhaustive list, key responsibilities include:
* Customer First: Be a friendly and reliable point of contact for residents, ensuring they’re kept updated and supported throughout the repairs and voids process.
* Clear Communication: Liaise with surveyors, contractors, and internal teams to ensure updates are shared promptly and accurately.
* Organised & Efficient: Schedule inspections, track progress, and follow up on outstanding actions to ensure nothing falls through the cracks.
* Supportive & Proactive: Help with data collection, reporting, and complaint resolution—always with the customer’s experience in mind.
* Detail-Oriented: Reconcile invoices and support the team in resolving any payment queries quickly and professionally.
We offer hybrid working but there is an expectation that you attend the office 3 times a week, and additionally as needed.
About You:
At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.
For this role we are looking for individuals who have:
* Experience in a customer-facing or administrative role.
* Confidence in communicating with a wide range of people.
* A calm, empathetic approach to problem-solving.
* Strong organisational skills and the ability to manage your own workload.
* Proficiency in Microsoft Office and business systems.
Why Work With Us?
At Brighter Places, we’re committed to creating a supportive and rewarding environment for our team. When you join us, you’ll benefit from a comprehensive package designed to support your wellbeing, work-life balance, and professional growth, including:
* Additional leave
* Company events and team activities
* Wellbeing allowance
* A competitive company pension scheme
* Cycle to work scheme
* Enhanced maternity and paternity leave
* Flexible working hours (flexitime)
* Free and on-site parking
* Life insurance cover
* Paid time off for volunteering
* Comprehensive sick pay
* Hybrid and remote working options
At Brighter Places we are proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. If you have a disability, we encourage you to let us know in your CV or cover letter. Sharing this information helps us provide the right support during the recruitment process and in your role.
Your skills, talents, and contributions matter to us, and we look forward to supporting your success.
Together, we can build a workplace that empowers everyoneBefore You Apply
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Looking for your next career move? Join a top company hiring Maintenance Co Ordinator job near me in BS5, Crofts End, City of Bristol! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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