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Maintenance Coordinator

Job Posted: a month ago

Salary: £ 15.86 - 15.86 / Hour
Job Type: Permanent Temporary
Location: SG1, Stevenage, Hertfordshire

Expire in: 21 hours

Job Description

Position: Maintenance Co-ordinator / Service Desk Co-ordinator
Department: Maintenance
Reporting To: Operations Manager / Site Administration Manager / Deputy Operations Manager
Location: Site-based (as required)
Line Management Responsibility: None

Job Overview

The Maintenance Co-ordinator is responsible for supporting the day-to-day administration, planning and coordination of maintenance activities. This includes scheduling planned preventative maintenance (PPM), reactive works and additional works while ensuring efficient allocation of engineering resources.

The role involves maintaining operational and financial data across CAFM, CRM and financial systems, managing work order workflows from creation through to completion and invoicing, and providing administrative support to contract management and engineering teams.

Key Responsibilities

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    Schedule and coordinate Planned Preventative Maintenance (PPM) activities.

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    Allocate engineering resources to ensure efficient service delivery.

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    Coordinate reactive and additional maintenance works.

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    Ensure engineers attend scheduled works and chase completion.

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    Monitor progress of tasks to ensure SLA compliance.

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    Raise and manage work orders from request through to completion and invoicing.

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    Progress quoted works through internal approval processes.

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    Liaise with contract managers regarding quotations and approvals.

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    Maintain operational and financial data across CAFM, CRM and financial systems.

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    Produce reports and maintain accurate records for operational and audit purposes.

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    Raise purchase orders for materials and subcontractor services.

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    Work with procurement teams and approved suppliers when sourcing services.

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    Support budget tracking and cost monitoring.

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    Liaise with clients, engineers and contract management teams regarding maintenance activities.

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    Maintain clear communication on job status and engineer locations.

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    Deliver a high level of customer service across all communication channels.

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    Follow company policies, procedures and compliance requirements.

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    Support audits and maintain safe, compliant working practices.

Candidate Requirements

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    GCSEs (or equivalent) in Maths and English.

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    NVQ Level 1–2 in Administration or equivalent (desirable).

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    Previous experience in facilities management or maintenance administration.

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    Experience within a service desk, scheduling or coordination environment.

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    Familiarity with CAFM systems and maintenance scheduling.

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    Strong administrative and organisational skills.

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    Proficiency in Microsoft Office (Excel, Word, PowerPoint).

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    Knowledge of Microsoft Dynamics or similar CRM systems preferred.

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    Strong communication and stakeholder management skills.

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    Ability to manage multiple tasks in a fast-paced environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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