Hiring Now: Major Incident & Problem Manager Near You – Apply Today!
Your Next Major Incident & Problem Manager Job Starts Here – Apply Now!
Major Incident & Problem Manager
Job Posted: 5 hours ago
Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: Bridgend
Expire in: a month
Job Description
Major Incident and Problem Manager
Bridgend - hybrid 3 days a week onsite
Salary: up to £55k + benefits
Benefits include 10% pension, private medical, annual bonus
Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.
This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.
The role requires 3 days a week onsite in Bridgend.
The Role:
Manage high-priority and major incidents through to resolution.
Assess business impact and urgency of incidents.
Accurately document incident recovery processes.
Support incident reviews, planning meetings, and action tracking.
Assist in root cause analysis and problem investigations.
Maintain and update incident and problem tickets.
Follow Problem Management processes during post-incident reviews.
Generate reports with key metrics for incident and problem management.
Assist in proactively identifying potential issues.
Drive and implement continuous service improvement initiatives.
Skills / experience:
Experience within a similar Incident and Problem Management role
Strong background within IT Service Management
ITIL Foundation certification
Excellent communication and stakeholder engagement
Strong working knowledge of ServiceNow or similar ITSM preferred
Contact David Southwood - CPS Group UK
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Major Incident & Problem Manager job near me in Bridgend! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).