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Managed Services Administrator

Job Posted: 24 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Horsham, West Sussex

Expire in: 4 days

Job Description

Location: Horsham (On‑Site)
Hours: Full‑Time, Monday–Friday (37.5 hrs) 9am-5:30pm
About the Role
Join our growing technology business as a Managed Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech‑savvy and enjoy improving processes, you’ll thrive here.
Key Responsibilities
  * Coordinate daily Managed Services workflows with accuracy and efficiency
  * Manage and improve data collection and validation
  * Monitor service usage trends and escalate issues early
  * Oversee consumables and supplies, including forecasting and supplier coordination
  * Support digital ordering and automation system development
  * Identify and drive process improvements
  * Handle customer calls professionally and resolve queries quickly
  * Work closely with internal teams and external suppliers
About You
  * 2+ years in service administration, service desk or managed services
  * Excellent organisation, accuracy and time‑management
  * Strong customer service skills and confident phone manner
  * Proactive, solution‑focused approach
  * Strong IT literacy and interest in automation/AI
  * Confident challenging processes and suggesting improvements
  * Mentoring experience is a bonus
What We Offer
  * Competitive salary
  * Excellent induction and ongoing training
  * Sponsored professional development
  * Genuine career progression opportunities
  * Opportunity to work with AI and automation
  * 23 days holiday + bank holidays + your birthday off
  * Free onsite parking
  * Pension & eye care scheme

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Looking for your next career move? Join a top company hiring Managed Services Administrator job near me in Horsham, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!