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Managing Agent Officer- Finance
Job Posted: a day ago
Salary: £ 25 - 26 / Hour
Job Type: Temporary
Location: City of London, London
Expire in: a month
Job Description
Portfolio Credit Control are currently partnered with a well-established organisation with a high-profile property portfolio focused on delivery excellence to investors, leaseholders and tenants in a progressive and dynamic role focused on Service Charges and Lease Holds.
Key Responsibilities
Provide a high-quality, regulatory and legally compliant lease management service for a portfolio of homes on estates owned and managed by third-party landlords and managing agents Manage key processes casework, including but not limited to, lease enforcement, permissions, and consents.
Investigate and, if necessary, escalate disputes or instances of noncompliance to managing agents or Superior Landlords.
Build and maintain effective relationships with internal and external stakeholders and managing agents.
Receive and scrutinise service charge demands, accounts, and formal notices from managing agents, addressing areas of concern or non-compliance.
Advise and support customers, stakeholder teams, and colleagues with Superior Landlord and managing agent issues, and act as a point of escalation when necessary.
Ensure customers receive appropriate information and support to comply with their rights and responsibilities in their lease.
Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, superior landlord and agent issues, and support cross-functional working. Monitor, manage and report on financial and safety compliance on buildings and estates controlled by third parties and ensure any incidents of non-compliance are escalated in accordance with relevant protocols and legal options.
Ensure customers are protected through the monitoring of appropriate referrals and the reporting of safeguarding concerns.
Essential Requirements
Excellent standard of oral and written communication.
A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures.
Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations.
Experience of managing a large and varied workload, meeting performance targets.
Experience and responsibility of health and safety compliance.
Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
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